Terms and conditions

Terms and Conditions

Booking Conditions

Your booking will be confirmed by email once the booking fee has been processed.  If you have already transferred the booking fee and we find that your booking requirements can not be met, we will refund you our booking fee.

 

Smoking 

Our caravan is strictly non-smoking so please do not smoke inside nor in the doorway,  this includes e-cigarettes and vaping.  Respect the area and do not discard your smoked cigarette ends on the floor outside the caravan. If you smoke you will need to supply your own ashtray. Any evidence of smoking will result in the non-return of the bond paid.    

Contact us immediately if you have any concerns or an issue to report.

 

Numbers in your party

Our licence agreement with Parkdean states we are unable to rent to SINGLE SEXED GROUPS IE:

NO STAG OR HEN PARTIES;

No under 25’s.

We may refuse holiday bookings for single occupancy.

We do not accept bookings from or allow anyone to stay on a holiday park who is or has been listed on the Violent and Sex Offenders Register (or any register which supersedes this), or anyone who is subject to a Sexual Risk Order, Child Abduction Notice or any similar order, court proceedings or register. By making a booking, you are confirming that no one in your party is or has been on any such register, subject to any such order or otherwise the subject of any such court proceedings.

 

Park expectations

We want our guests to make the most of spending time and enjoying the environment of the park.  Our behaviour around the park is extremely important to ensure the ongoing enjoyment to all holiday makers.  We have a responsibility to the park to ensure ourselves and our guests maintain high standards at all times.

We would like to inform you of the rules and appropriate guidelines attached to owners and their guests in and around their holiday home and park.

  • Children should be supervised properly so that they are not a nuisance or a danger to themselves or others. They should be familiar with the layout of the park and location of your caravan;

  • Swimming pools/paddling pools - please adhere to local signage and ensure children are supervised at all times; 

  • Clothes may be dried on clothes airers that attach to the caravan window and on rotary dryers, but these must be put away at night and when not in use;

  • All ball games should be played in designated areas and not between the holiday homes;

  • Please report any accident to a member of park staff. If an ambulance has been called park reception or any park manager should be told so the ambulance can be directed to the holiday home;

  • All vehicles must have a valid road tax and have a current MOT certificate (where applicable) and current insurance cover. The driver must have a valid driving licence;

  • Everyone using the club facilities must honour the club rules;

  • Litter must be disposed of in appropriate bins around the park.

 

Not permitted

  • Windbreakers;

  • Hot tubs/Lazy Spa are not permitted in the park;

  • Play house/bouncy castles, slides or swing are not permitted;

  • Washing lines outside.  Clothes/laundry should not be hung over any outside balcony/decking;

  • No tents or gazebos are permitted in the park and any motorhome must not be used as additional sleeping accommodation;

  • No lorries, or other large commercial vehicles or recreational vehicles e.g motorcycles, quad bikes, electric scooters or similar vehicles are allowed on park without the written permission of the general manager;

  • Repairs and maintenance of cars, boats etc;

  • Firearms or other weapons or explosives;

  • Drugs;

  • Fireworks;

  • Acts of vandalism or nuisance;

  • If any guests are found to be committing any illegal activity they will be escorted from the park and any monies paid will NOT be refunded;

  • Undue noise or disturbance;

  • Pets are not to be left alone in the caravans (we have had security updates regarding barking/howling).

 

Pets

A maximum of two dogs are permitted per booking. Some breeds of dog, including those listed in the Dangerous Dog Act are not allowed so check with us when you book.

 

Pets should not be left unattended in holiday homes and must not be allowed on bedding or seating. If we think your pet is causing a nuisance or damage you will be required to remove it from the park.

 

You must clean up after your pet.

 

If you take a pet into a holiday home which is not booked as pet friendly you will be required to pay an additional fee of £80 for the deep cleaning of the accommodation.  

 

Dogs must be kept on a lead under the control of a responsible adult at all times and wear a collar with an identity tag.

 

Pets (other than registered assistance dogs) are not allowed in any facilities or play areas.

 

Please note, there are restrictions regarding when you can take your dogs on beaches, as well as which parts of the beach you can take your dogs onto.

Bond

The caravan will be inspected when you have left to ensure that:

  • The caravan has been left in a clean and tidy condition (as you found it);

  • No evidence of pet soiling of soft furnishings;

  • There has been no damage or breakages;

  • There is no evidence that there has been smoking of any kind in the caravan;

  • All the equipment is still in the caravan.


 

ParkDean Resorts Terms and Conditions 

We have enclosed a link to information relating to “When you're on holiday”.  This section covers: Children; Smoking; Pets; Personal Possessions; Park Facilities; Entertainment; Gambling Restrictions; The holiday park; Your car and other vehicles; behaviour on park; Filming and photography and entry. Please review the content ahead of your stay.



If you require any further information please contact us via our email address, hollysfirststopcaravanshop@gmail.com.

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Holly's First Stop Caravan Shop

Trecco bay holiday park, Newton, Porthcawl CF36 5PW

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