Terms and conditions

OUR TERMS AND CONDITIONS OF RENTING WITH 

HOLLY’S FIRST STOP CARAVAN SHOP;


All caravans are STRICTLY NON SMOKING, NO PETS unless booked into our pet friendly caravan 

Our Pet friendly vans are

Walnut 5, 11, 14, 15, 27,

Willows 36,

Elms 25,

Orchards 35,

Palms 12,

Beeches 24,

Thistle 21,

Sycamore 28,

Ash 63,


Well behaved dogs are allowed depending on size and breed. All dog mess must be cleaned by guests and disposed of correctly. PLEASE BE AWARE :  you may not be bringing a pet but have booked a pet friendly caravan - there will be unseen evidence that could affect allergies.


Our licence agreement with Parkdean states we are unable to rent to SINGLE SEXED GROUPS  IE: NO STAG OR HEN PARTIES!!!!! No groups of adults under the age of 21 are able to book as this is a family holiday park.


We ask for the caravans to be left as you find them on arrival, clean and tidy and all cleaning materials and appliances are provided. I have provided a privately owned caravan to you as a sign of good faith and expect you to adhere to the rules. We also ask you to ensure rubbish is placed in the correct Rubbish bay and not left outside the caravan on your departure.


The fridge must be emptied of all food.


We have been fortunate that all our customers have treated the caravans like their own and haven't felt the need to keep any  bonds... But if any damage to the caravan occurs then you will be liable to pay the damages.. as you are responsible for the caravan at  the time of rental. 

Any UNREASONABLE MESS left my guests or EVIDENCE OF SMOKING inside the caravan a fee of £75 for deep cleaning will be enforced. (You are agreeing to this at the time of booking).


These are family caravans privately owned and we only rent them out In Order to help pay the very expensive ground rent charged by Parkdean. We ask all our customers to treat our caravans as if it was your own!!  


Any serious damages or serious breakages are YOUR RESPONSIBILITY as you are responsible for the caravan when you stay. Included in this are broken slats to beds, and soiled mattresses. You will be invoiced for any damage that occurs and payment must be made within 7 working days. (You agree to this at the time of booking).


Your non refundable booking of 25  must be paid to secure your holiday.

A  refundable bond of £75 and all balances MUST be paid 4 weeks prior to your holiday. 


If you have booked a cancellation or a last minute deal and you are staying less than 4 weeks before full payment is required.


We accept PayPal for your booking fee of £25 to (hollyscaravan@gmail.com) friends & family,

 Bank Transfer, sort code 558147  Account number : 11098988, 

We are sorry that we don't accept cheques.


Passes for use of Showdome & swimming pool can be purchased at owners elite office at the entrance to the park, these are currently sold at £25 pp for a 7 night pass, or £15 per person for a 3 night pass - under 2s are FREE.  


If you do not want to use the Showdome venue then there is no need to purchase passes as you can access the Splash Park, Park, Arcades,  Coast Restaurant, Sports Bar and American Diner without passes, and pay daily for swimming. 


The maximum number of persons able to stay in the caravan are 8 in walnut 5, 11, 15,27,

Willows 36 , pines , Beeches 24, palms 12, Hawthornes 18, 24, 

Ash 63, Hollies 58,

6 in walnut 14, Oaks 8, 18, Orchards 35, Thistle 21, Sycamore 28, Magnolia 43, Groves 2, 


Arrival times are from 3pm and departure time is 10am.  You will receive confirmation via email when you have paid the balance of your stay (4 weeks before) together with directions once on park to the caravan you are staying in.  There is no need to queue in reception. You are able to go straight to the caravan. 


If you wish to proceed with the booking then please advise how you wish to pay your booking fee of £25 and £75 refundable bond and supply your name, address, contact tel no. Email address and names of persons staying at caravan with children's ages. 

For cancelation and refunds see our cancelation policy.


Anyone found committing any illegal activity will be escorted off the park and all monies paid kept.


If you have any further questions, please do not hesitate to contact me via email-hollysfirststopcaravanshop@gmail.com

Facebook hollys first stop caravan shop

Telephone 07838341623

Or you can visit walnut 28 Trecco bay any weekend from march to december.

 

Hollys first stop caravan shop

We now offer a cancellation policy see below

Cancellation policy for 

Hollys first stop caravan shop.


If you dont have cancelation cover we will not be able to refund you if you cancel 2 weeks before your holiday .


We hope that you don’t need to use your Cancellation Cover, but if you do need to cancel your terms and conditions are detailed below. Please note by not adding the Cancellation Cover you will be liable for the full cost of your holiday should you have to cancel for any reason. Cancellation Cover can only be added at the time of booking.

This is a cost of £40 per booking. If no cancellation is made you will receive the full cancellation fee back on vacating .


If you cancel at our 'No Quibble' stage

(a) If you cancel your holiday more than 10 weeks before the holiday start date then we will refund all monies paid less the Cancellation Cover charge £40 plus a £25 administration fee.(£65)

If you cancel for a 'Qualifying' reason

(a) For bookings cancelled between 6 and 10 weeks before your holiday start date then we will refund all your money less the Cancellation Cover charge of £40 plus a £25 administration fee.(£65)

(b) For bookings cancelled within 6 weeks and a week before your holiday start date we will refund 70% your money less the Cancellation Cover charge £40 and your booking fee £25’




Qualifying reasons for cancellation

 (a) Illness, death, injury or maternity of any member of your party (detailed by you at the time of booking), or

(b) Your redundancy or that of your spouse (qualifying for payment under the Redundancy Payments legislation), or

(c) Your unforeseen occupational posting in your present employment, or

(d) Fire, floods, subsidence or malicious damage, rendering your home uninhabitable, or

(e) The police requiring your presence following a burglary at your home or place of business or witness, or

(f) Jury service by you or your spouse, or

(g) Death or serious injury or illness of a close relative or the death of a business associate, partner or co-director

Provided that these circumstances arose AFTER the date you made your booking and you can supply documentary supporting evidence of the circumstances and the date they occurred.


If you cancel 'Without a Qualifying' reason

(a) For bookings cancelled between 6 and 10 weeks before your holiday start date we will refund 70%of your payment minus the Cancellation Cover charge £40 plus a £25 administration fee.

(b) For bookings cancelled less than 6 weeks prior to your holiday start date then you will forfeit your full holiday, but. We will always try to offer you a replacement holiday at another time.

 

Hollys first stop caravan shop

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Trecco bay holiday park Newton Porthcawl CF36 5TW

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