Booking Information

Booking Information

We offer 3, 4, 7 and 10 night stays and our quotation includes gas, electric and fresh clean bed linen along with the hire of the caravan.   If you wish to proceed with the booking then please advise how you wish to pay:

  1. £30 non refundable booking fee, and 

  2. £70 bond (please read our Terms and Conditions - Bond section) 

 

Booking lead

You will be asked to supply your name, address, contact tel no and email address along with the names and ages of all persons staying at the caravan.

 

Who’s in your party. 

Only those people on your booking can occupy your holiday home or pitch and anyone not named on your booking will be asked to leave the park. In these circumstances no refund or compensation will be given. 

 

Numbers in your party. 

The total number in your party (including children and babies) must not exceed the maximum capacity of the holiday home or pitch advertised.

 

Pets

We welcome your pets at some of our caravans. A maximum of two dogs are permitted per booking.

We accept registered assistance dogs in all of our holiday homes and in all areas of our parks. This means that we can’t guarantee we’ve never had any dogs in any of our accommodation. 

 

Covid-19

We are required to obtain information from all guests ahead of arrival regarding Covid-19.  You will be issued a form template to complete at  the earliest 48 hours before arrival.

Due to these unprecedented times you are welcome to bring your own bedding, but bedding is supplied free of charge so there will be no discount to the advertised hire price.

Payment Terms

Balance of hire must be paid 4 weeks prior to your arrival. We do not send reminders and unfortunately, due to the demand for our caravans, your booking will automatically cancel once the payment date expires.  If you have booked a cancellation or a last minute deal and you are staying less than 4 weeks before full payment is required to confirm the booking.

 

When arranging payment, please make sure you put your FULL name on the payment and NOT “caravan” as this does not identify you personally.

Please let us know if you wish your payment details to be removed from our payment processor secure banking software following completion of your holiday. Or, to remain on file for future reference.

Cancellation

If you decide to cancel your holiday and there are no extenuating circumstances all monies paid will be forfeited - except for any bond paid as this will be refunded. Extenuating circumstances such as: Covid-19, bereavement, hospital admissions etc. - which may be refunded following the submission of  official documentation. If you wish to transfer your booking to another date, no penalties will apply.

On Arrival

Your accommodation will be available from 4pm on your arrival day. If you think you may arrive after 7pm  please let us know. 

We will contact you with directions to the park and the caravan you are staying in. There is no need to queue in reception; you are able to go straight to the caravan and you will be met there. 

Please note: If after 24 hours of your expected arrival date, you have not communicated a late arrival, your booking will be automatically cancelled and your caravan may be released for rehire.

 

Parking

There is parking alongside the caravan for a vehicle. We respectfully ask that you do not park on the road as wide loads move through the park daily. There are additional parking spaces located in the main car park.

*please do not park on the grass*

 

On Departure

The caravan will need to be vacated by 10am on the day of your departure. Please ensure that the caravan is left as you found it and that the following is carried out:

  • All beds stripped and put into their pillow cases and left on the floor

  • Fridge and Freezer emptied

  • Rubbish removed from caravan to appropriate park bin

  • heating is turned off

  • Lighting turned off (inside and outside)

  • Outside furniture covered and secure

  • the windows fully closed

  • the door is locked on leaving

  • the caravan is secure

  • Key returned

Please ring your owner contact if you have any queries about carrying out the above actions.

 

Bond

The refundable bond may be paid into your nominated bank account 24 hours after your departure should the caravan pass its inspection.

Additional information is listed in our Terms and Conditions section.

Booking Procedure

 Ways to book 

Subscription Form

Holly's First Stop Caravan Shop

Trecco bay holiday park, Newton, Porthcawl CF36 5PW

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